In a World where you can be anything….. – by Joanna Farnsworth

Be Kind

In a week that we celebrated World Kindness day (Wednesday 13th November) it is fantastic to see Surveyors again featuring on the Kindness and Leadership 50 leading lights awards list including the RICS longest ever serving president Amanda Clack

Kindness costs nothing to give but means the world to receive. You know it when you see it, because the impact of kindness in a business environment has a ripple effect on everyone throughout the organisation. Kindness makes for a better working world where people feel valued.”

These are wise words for all leaders and especially in our industry, we are focused on the bottom line, achieving deadlines and delivering sustainable margins we may forget to be kind to others and especially ourselves.

We should never underestimate the impact that kindness can have on individuals, teams and profitability of organisations.

So, what is kindness?


the quality of being friendly, generous, and considerate

Being friendly, whilst we wouldn’t naturally be friends with everyone of our colleagues, employees and individuals we come into contact with within the workplace, acknowledging and including them is fundamental to building good working relationships. A simple smile, asking how they are and taking and interest in your team goes a long way to making them feel valued along with acknowledgement of hard work, efforts and achievement.  

Being generous with your experience and knowledge to help individuals learn and grow; how many times have you heard the saying “knowledge is power”? Have you ever worked for a manager that holds on to that ‘power’ by not passing that knowledge on? How did you feel and where did it get them and the project as a whole? On the contrary the more we can upskill and grow those around us the more successful we will all be.

Being considerate is having awareness and respect of others and the environment around us, in the built environment everything we do has an impact on the people, community and environment around us.

Small acts of kindness can have a big difference, individuals feel valued, recognised and supported, the effect spreads throughout the team. As humans we want to do more when we feel appreciated, we feel worthy and motivated and our productivity increases.

“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute” Simon Sinek.

The Kindness equation

Acknowledgement +Sharing +Consideration = Productivity + Contribution + Growth

Or put more simply  

Low cost = High value   

£ = £££

Will you be on the list in 2020?

2 thoughts on “In a World where you can be anything….. – by Joanna Farnsworth

  1. Amanda Clack

    Wow! What a kind thing to write a blog on! I’m truly touched that my award inspired you to write this and can only hope other leaders see kindness as a strength not a weakness. Our working world would be a better place if there were more kind people in it. Thank you so much for your kind words – I cannot tell you how much it means to me.

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