Anne Lennox-Martin MSC CBIFM FBIFM FRICS is the MD of FMP360 Ltd, the collaboration consultancy. She also has her own FM consultancy and training practice.
As an experienced and articulate Facilities and Business Manager for over 30 years, Anne managed a broad spectrum of work environments for both public sector and commercial blue-chip companies. Originally working client side in the public sector, she then managed multi-site contracts covering the whole UK and the full range of FM services for a major FM service provider. She has had her own consultancy company since 2003 and in 2014 became the Managing Director of a new company, FMP360 Ltd, which delivers strategic measurement of perception and relationships in the FM arena.
She was one of the original seven students to obtain a Masters Degree in Facilities and Environmental Management at University College London in 1994 and the first Fellow of the BIFM to be awarded their professional qualification in 2002. She was a founder member of Women in FM in 2005.
In 2007 she was selected as one of the 20 most influential women in FM in the UK by the magazine, FM World. She was a founder member of WIFM and remains active in supporting various BIFM groups. She co-authored the BIFM Good Practice Guide to Customer Service in 2010.
In 2013 she was awarded the Profound Impact on the FM Industry Award by the BIFM and in 2014 was given Fellowship status of the Royal Institution of Chartered Surveyors.
As well as running FMP360, she is currently supporting several Universities in improving their service delivery through her Journey Towards Service Excellence methodology. Passionate about the FM industry, she has been called an inspirational leader and speaker, and specialises in bespoke FM training. She qualified as a Master Practitioner in Neuro Linguistic Programming in 2014.
What is your proudest moment?
My Proudest moment was receiving my BIFM (now IWFM) award for profound impact on the profession in the UK in 2013.
Is there a part of your career you wish you could have another chance at?
Oh yes! I would love to start again with what I know now, I would have been a better manager and a better person but I have loved every minute of gaining my experience – both successes and challenges – so not sure reliving would have any real purpose!
What’s your motto/favourite quote in life?
Kindness is a language the deaf can hear and the blind can see – Mark Twain
Whats your mindset anthem – the song that is guaranteed to pump you up?
Simply the best – Tina Turner. Always aim to be the best you can be each day.
What has driven your passion for diversity in your industry/sector?
When I first started in property management and FM back in the 1980’s there were very few women in the sector. Personally, I found that worked brilliantly for me as my profile stood out and once I had my Masters degree I used it to my advantage.
However, for young women coming in 20 years later it was much tougher and so with two other colleagues, Marilyn Standley and Lucy Jeynes, we founded the Women in FM Group which is still going well today.
Best career advice you received and why?
When I was working for McDonalds, trying to get out of the parent poverty trap, my manager said to my question in crisis ‘but what can I do?’ with his counter ‘what can’t you do?’.
His faith in me gave me the courage to press on to where I am today.
What is the best lesson you have learned in business?
Your integrity is your most important asset.
What is the most important lesson life has taught you?
Never give up! A problem is only a problem if you can’t solve it. Then walk around it. Don’t keep hitting your head against a brick wall.
What does the surveying profession mean to you?
I am so thrilled that FM is recognised as an important role within the surveying sector and I was honoured to receive my eminence Fellowship in 2014.
How has the industry/sector changed during your career?
When I first started in FM in the 1980’s it wasn’t even called FM! I have seen the FM profession blossom into a career of choice and I truly believe it is the most exciting place to be to make a real difference to people’s lives.
Does the general pace of gender parity equality worry you at all?
Yes, it does. I was the first one parent on benefits to be invited onto the management board of the national council for one parent families back in the 1970’s and fought for equality in that area, debating with government ministers and appearing on radio and TV to speak about what raising children was like in the 1970’s. Its a different world today but i still see women struggling at every level. the Tory government has much to answer for in bringing in universal credits. but don’t get me started!
What advice do you have for developing self-belief and confidence?
Just fling yourself into life and try new things, meet new people, explore different ways of thinking, if you fall you can pick yourself up!
What inspired you to start your own business?
After 20 years of operational experience in running both hard and soft services, client and supplier side, I felt I had a lot to offer in supporting the FM profession with training and change consultancy, so set up my business in 2003.
How important is it to have an established network when setting up your business?
I have always relied on my professional network, both men and women, and found keeping in touch with people really important.
What is your advice for those looking to set up their own businesses?
Talk to other who have done it and listen to their advice and experience. The just do it!